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Product Design Manager, Global Payments Jul 2023 - Present
I lead our product design team to ensure seamless payments across over 90 methods worldwide, focusing on reducing payment errors and enhancing recovery rates. We collaborate across teams to innovate payment processes, launch new commerce initiatives, and drive member growth.
Product Design Manager, Financial Products Nov 2021 - Jul 2023
I managed the product design team for content finance, overseeing tools for spending predictions, deal negotiations, budgets, and cost tracking for reports.
Product Designer, May 2019 - Nov 2021
I designed Netflix's internal apps for the content accounting team to ensure financial accuracy in Netflix’s $15B+ content investments, assets, expenses, and revenue.
UX Lead, Consumer Financial Products Mar 2018 - Apr 2019
I co-led a group of 10 designers and a portfolio of projects focused on the product line and self service tools of Northwestern Mutual’s client experience.
Sr. UX Designer Mar 2016 - Mar 2018
Collaborated with product, design, and engineering leads to enhance the digital consumer experience, increasing client adoption from 145,000 in 2016 to 1.3 million in 2018. Launched a money transfer feature that generated $11.5 million in deposits in six months.
Sr. UX Designer Feb 2016 - Mar 2016
I directed user research, testing, and UX design for AOL's new communication app, Alto, available on iOS, Android, and Desktop.
UX Designer Feb 2014 - Feb 2016
I led user research, testing, and UX design for AOL's main communication app on iOS and Android. After the redesign launched, monthly active users jumped from 537K to over 2 million in 6 months.
Asc. UX Designer Jun 2012 - Feb 2014
Focused on developing digital e-commerce websites, products, and services to create a system that helps transform how people shop.